Customer experience

Here to help you get up and running

From onboarding and implementation, to employee engagement and long-term success, we’re here to help you every step of the way. With expert guidance, proven processes, and a dedicated Tended Implementation Manager you’ll have everything you need for a smooth and successful rollout.

Onboarding and implementation

We’ll work with you to design an implementation plan, using our expertise in best practices and processes to ensure Tended integrates seamlessly into your existing workflows and culture.

Change management, underpinned by psychology

Making changes stick can be a challenge. With our expert Behavioural Science team on hand, we take a strategic approach to change, providing the right support to help your teams through the transition.

Easy to access support

Your dedicated account manager offers frontline support for everything Tended. You’ll have access to an ever-growing library of resources and guides, built-in chat support via the Tended Dashboard and regular product updates and best-practice insights.

Creating a positive employee experience

Technology alone doesn’t change behaviour, people do. That’s why our Behavioural Science and Communications teams collaborate with you to build excitement and understanding before launch and maintain momentum long after the rollout.

Expandable options to suit your work environment

We understand that every worksite is unique. That's why our Wearable is expandable so you can tailor a solution to your work environment and address specific safety concerns.

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Ongoing support that grows with you

Our support doesn’t stop at launch. Through regular check-ins we make sure you have everything you need to achieve your key milestones, uncover new opportunities, and get the full value from every feature.

“From our well-thought-out implementation plan and the expertise of our in-house Behavioural Science team to our ongoing support and extensive resources, we’ll help you become a product expert and work with us toward our mission of preventing avoidable loss of life.

"We know that introducing change in traditional workplaces can feel overwhelming, but you won’t have to do it alone. We’ll be right there with you, creating a tailored onboarding experience that boosts engagement, keeps everyone on the same page, and makes safety something people feel good about. Our support team are on hand around the clock to answer any questions, listen to ideas and support geofencing to become part of your business as usual.” 

- Cat Dulake, Customer Success Manager at Tended

"We’ve come a long way"

Leo Scott Smith

Success story: Siemens Mobility

From small-scale pilot to full deployment: How Siemens rolled out Tended’s technology across their operations.

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